Library 2.0

I just read the perspective, "Away From Icebergs" and they were just a few things that really stuck out in the article such as the following: "We need to focus our efforts not on teaching research skills but on eliminating the barriers that exist between patrons and the information they need, so they can spend as little time as possible wrestling with lousy search interfaces and as much time as possible actually reading and learning." It seems that as staff we do spend alot time trying to "teach" customers when in actuality it would be alot more easier and more efficienct if the websites were easier to navigate and "user -friendly." So I agree, that many times it is not the customer that "we need to fix" but maybe some of the technology!